Community is an essential part of any project, company or product. Today, it’s a crucial driving power behind success.
An anonymous user has no fear of consequences. Hiding their true identity protects them from any responsibility. At the same time, these users can very much be one of the deciding votes in the community. This is important for another reason: People don’t tend to trust projects that are all pros and no cons. To any experienced user, that would reek of a scam.A huge part of maintaining a healthy community is asking for help from said community. You might know best what works from a technical side, but you have to remember who your user is. And if you have direct access to them, you should take advantage of that access.