Around half of the latest fraud complaints were about authorised push payment scams. This is when someone is tricked into sending money to a fraudster and is a 17% increase in the number of APP scam complaints received last year.Pat Hurley, ombudsman director at the Financial Ombudsman Service, said:"Fraud is not just a financial crime - it can have a profound emotional impact too. We continue to receive hundreds of complaints a week from victims of fraud and scams.
"The Financial Ombudsman Service is free for consumers and, if you think you have been treated unfairly by your bank, you should complain to the business first and then get in contact with our service, and we'll see if we can help."
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