to process"over 100 billion emails" a month and to have been the platform used to send an email to"50 percent of the world's email addresses" between June 2016 and June 2017.it"invests heavily in technology and people focused on combating fraudulent and illegal communications", adding it was"aware of the situation regarding the use of our platform to launch phishing email and our fraud, compliance and cyber security teams are engaged in the matter.
It added:"This situation is not the result of a hack or compromise of Twilio's network. We encourage all end users and entities to take a multi-pronged approach to combat phishing attacks, deploying security precautions such as two factor authentication, IP access management, and using domain-based messaging.":
We have evidence that the upstream system we use for sending emails is involved in the mailing of unsolicited emails to our clients. As a result, some unauthorized emails might have been received by you. We would like to assure you that Namecheap's own systems were not breached, and your products, accounts, and personal information remain secure.The domain registrar added that it had"stopped all the emails and contacted our upstream provider to resolve the issue. At the same time, we are also investigating the issue from our side.
Three years prior, SendGrid admitted that a much wider set of information – usernames, email addresses, and passwords for SendGrid customer and employee accounts – had been exposed after
Reported the phish to their customer service and couldn’t get any support person to respond for even a few hours after receiving the CEO’s vague explanation email. Thanks for the reporting!